Skype has definitely made our lives easier by letting us chat and make video calls with people who also have an account on Skype. When it comes to VoIP services, Skype is one of the cheapest options. Moreover, you can install and configure it without any hassle. However, no matter how user-friendly Skype is, it is certainly not free of technical glitches that appear from time to time. At times, users are not able to connect to Skype and come across a message saying ‘Sorry, we couldn’t connect to Skype’. Therefore, you need to know how to fix Skype not connecting Windows 10.
It is not a daunting task to fix the issue of Skype not connecting. All you need to know are some effective steps in order to get rid of the issue. Below are some of them to help you better understand this technical issue.
Check The Skype Status
If you find that Skype can’t connect windows 10, there can be some technical glitches with Skype itself. In case you want to identify the problem, you can check the Skype status. You can do that by executing the following steps:
After opening Skype, you need to click on ‘Help’ and then navigate to ‘Heartbeat’. On the web page, you are going to see the system status of Skype. In case there are some issues with it, it is going to be mentioned on this page. For instance, the problem can be regarding connectivity issues.
Install The Available Update
In case the previous method fails, another alternative way of fixing the issue is to upgrade Skype to the latest version. In order to do that, you will first have to open Skype and click on ‘Help’. After that, you should click on the option for checking for updates.
After that, you can either update classic Skype or go for the new Skype according to your requirements. Another way of doing it is to visit the official website and download the latest version of Skype from there.
Enable Windows Updates
If you have ended up with the Skype can’t connect error, you will need to check for the available Windows updates. If there are outdated Windows patches, you may experience this problem as well. Below are the steps you will have to follow in order to check for the available updates.
- In the first step, you will need to press both the Windows logo key and I simultaneously on your keyboard. After that, click on ‘Update and Security’ to continue with the process.
- Then, click on ‘check for updates’. Once you do that, you will have to let Windows look for available updates and then download them.
- After that, you should restart your system for the changes to be saved. Lastly, you need to check whether the issue of ‘Skype not responding windows 10‘ persists or not.
Configure The Network Settings
In case you are downloading too many files, you might be overloading the bandwidth. As a result, you are going to have a poor connection on Skype. Firstly, you can try to resolve the problem by closing the programs that demand excessive network usage. Another thing you can do to fix this issue is to refresh the network settings.
In order to do that, you will have first have to press and hold the Windows key and X simultaneously on your keyboard. Once you do that, you need to click on ‘ Command Prompt (Admin)’.
After this step, you will be prompted to provide administrator admission to which you will need to click on ‘yes’. After typing the command, you should hit the enter key. However, you will have to press the Enter key after typing each command. Lastly, you need to restart the computer to save the changes you have made.
UpdateThe Network Card Driver
The problem of Skype not connecting on Windows 10 could also be caused by driver issues. If this is the case, you will have to update the network card driver as soon as possible.
The above-mentioned methods should ideally help you to get rid of this Skype connection problem. If one solution fails, move on to the next. That might just do the trick and help you resolve the issue quickly.